Frame Finder Service

Tom Petty - Head Bike Fitter

Frame Finder Service: What is it, Who is it for, and why did we create it over 12 years ago?

I started working in cycling at 16 and like most 16 year olds, knew everything... that was until I fell madly in love with riding and discovered there was a whole new world out there. I was having a hard time getting my head around all the different groupset levels, wheels, frame sizing and what was right for me.
Having started working in a bicycle store, my interactions with clients daily made me realise that the cycling store system was a bit broken. I believed what needed to exist was a store where riders could come and receive independent advice, tailored to their bike fit, goals and budget. I found it hard, as an avid cyclist that if our store was only selling say Scott or Giant, that I had to say Scott or Giant was the best bike for you. As a rider I wouldn't have wanted this service, so I decided to create an independent bike fit studio that could put the bike fitting first, then refine the options available based on what would work best.

Why to choose our Frame Finder service

The Perfect Bike For You

By seeing you on your existing bike, or our fitting bike, we can better understand how you ride, what feels good and what your limitations are. This is the best foundation for finding the right frame

Saves You Money

As bikes become more integrated and more expensive, we are also seeing manufacturers slow to keep up with crank length and bar width trends. By doing our frame finder service everything is factored in before we start, whether that's a custom build or something "off-the-shelf". We help you buy the correct components, framesize, handlebars. You not only get a better performance and comfort this way, you won't be wasting your money on the wrong parts, or labour to change them afterwards.

A Unique Outcome

The Frame Finder service is designed to be a tailor-made bike buying process, personalised to your unique fit, goals, and budget. Each bike is customised to you and delivers the best riding experience possible.

Frame Finder Service
$450

This is a conceirge service for riders wanting expert, personalised advice to help them buy the right bike. This service is everything from comprehensive bike fitting, analysis and discussion about what you want or like, and can even include sourcing and building the bike.

This service includes;

 

  • Initial consultation and fitting. The fitting can be completed on your existing bike or our fully adjustable fitting bike. If you are currently riding a bike, we prefer to see this as it gives us a baseline for your experience (even if it's the wrong size)
  • Comprehensive bike fit using 3D motion capture.
  • Detailed analysis of purchase options and recommendations.
  • We can also source and build the bike, which sometimes occurs an additional fee.
  • Final fitting to the new bike with the incorporated recommendations.
  • Includes free follow up after 4-6 weeks for total peace of mind.

After 18 years, I still love the challenge of building something that is beautiful, functional, durable, fits perfectly and gives the rider a real sense of joy for the life of the bike. I love collaborating with people to help bring these dream bikes to reality and show that you don't have to settle for bad service and the cookie cutter approach!

- Tom Petty

Custom Build Gallery

Additional Fitting Services

Free Follow Up

We know that a new position can take a little bit of time to adjust to and we want to give you peace of mind that if an issue arises, we will help make it perfect. This is included as part of your initial fitting.

Cleat Fitting

This service is for those of you wanting to have your new cleats installed correctly, whether this is replicating a position, matching it to a new set of shoes or just a fresh start.

Retul Custom Cycling Innersoles

Custom heat-molded innersoles designed to support your feet better, this improves all areas of your cycling, comfort and performance through better weight distribution and support.